UX DESIGN
INTERFACE DESIGN
OVERVIEW
Careclues is a unified PMS + EMR platform built for doctors, clinics, and hospitals. Our goal was to bring two complex healthcare systems into one product without sacrificing clarity, speed, or usability.
Opportunity
Healthcare software is often powerful, but difficult to use. Combining PMS and EMR only adds to that complexity, especially for smaller clinics with limited time and training.
The challenge was to design a system that
felt familiar, efficient, and dependable,
not experimental.
Our Approach
We focused on reducing cognitive load and helping users get to what matters fast.
Through our understanding of the issues in the existing system, user complaints and industry standards, we built a completely new information architecture for Careclues. This architecture comprised of the user transition between PMS and EMR along with other new features to make managing everything easier for all kind of users. Be it a doctor, a clinic or a hospital with staff and resources.
An important checkpoint in the design process was also to have dedicated views that could surface all relevant information for quick access and thereby provide better visibility for all vital information.
We had to focus on the details and accuracy. Where many of the traditional EMR systems failed to take tablet into consideration, we had to ensure tablet was our first priority when we noticed a great deal of tablet usage among doctors and clinics.
The entire product was built in a fashion such that a user having master access could traverse through every aspect of the clinic and do a health check. A super user doctor could access the full horizon of the clinic functions, what appointments are lined up for the day, how the call centre is functioning, look into patient records, check the subscription status of the clinic, view clinic’s display settings among others.
One of the priorities was to have specific views dedicated for Doctors in order to cater to the needs of doctors managing their own practice, self-run clinics and their schedules with other clinics and hospitals. This would also help provide a provision to update details synchronously on the go.
The product needed to accommodate for a wide range of users from differing job roles accessing it. Hence, while we had overviews and doctor specific views, it was also needed to have staff centric views which could enable them to take upon tasks and manage activities using the product.
Outcome
A fully integrated PMS and EMR designed for clarity, speed, and ease of use. Streamlined workflows, improved data presentation, and a refreshed visual system reduce errors, encourage record completion, and make the product more effective in daily clinical use.
"We are pleased to have partnered with Canvs as their product management approach and execution skills have helped us deliver to our discerning users with one of the best in class healthcare platform. The Careclues platform is a one-stop solution to all healthcare needs such as seeking a doctor appointment or booking health test packages at discounted rates. Careclues is not only informative but also has solutions for one and all at a click of a button.”
Nishchal Gautam
Ex COO, Careclues
