Careclues
UX DESIGN
INTERFACE DESIGN
Usability
Speed
Simplicity
OVERVIEW
Careclues is a unified PMS + EMR platform built for doctors, clinics, and hospitals. Our goal was to bring two complex healthcare systems into one product without sacrificing clarity, speed, or usability.
Opportunity
Healthcare software is often powerful, but difficult to use. Combining PMS and EMR only adds to that complexity, especially for smaller clinics with limited time and training.
The challenge was to design a system that
felt familiar, efficient, and dependable,
not experimental.
Our Approach
We focused on reducing cognitive load and helping users get to what matters fast.
Key product focus areas
The specific facets that needed to be looked into:
Patient Management System
versatility
Simplicity
Comprehensiveness
Our approach
Through our understanding of the issues in the existing system, user complaints and industry standards, we built a completely new information architecture for Careclues. This architecture comprised of the user transition between PMS and EMR along with other new features to make managing everything easier for all kind of users. Be it a doctor, a clinic or a hospital with staff and resources.
Digitizing the Offline
Our focus was to create a system that follows the offline process of how a doctor assesses a patient and how a clinic or hospital manages their patients, doctors, billing and resources. We built all those components and unified them in the simplest way possible to bring in a seamless experience. Not only that, but we also brought the most used features upfront so that the users of the system can save time and effortlessly use the system.
Multi-User Product Architecture
The system was designed to support a wide range of users, from individual doctors to large clinics and hospitals, without compromising efficiency.
It balances top-down control for institutions managing staff, patients, and billing with bottom-up flexibility for doctors running their own practices and schedules across multiple clinics.
Tablet Friendly Design
Doctors prefer to use a tablet device more often than they prefer using a laptop for their practice management. It’s simply more convenient. So we took that feedback and built a system that helped them further with practice management and EMR.
An important checkpoint in the design process was also to have dedicated views that could surface all relevant information for quick access and thereby provide better visibility for all vital information.
We had to focus on the details and accuracy. Where many of the traditional EMR systems failed to take tablet into consideration, we had to ensure tablet was our first priority when we noticed a great deal of tablet usage among doctors and clinics.
Bird’s-eye view of a Practice
The entire product was built in a fashion such that a user having master access could traverse through every aspect of the clinic and do a health check. A super user doctor could access the full horizon of the clinic functions, what appointments are lined up for the day, how the call centre is functioning, look into patient records, check the subscription status of the clinic, view clinic’s display settings among others.
Doctor Centric Views
One of the priorities was to have specific views dedicated for Doctors in order to cater to the needs of doctors managing their own practice, self-run clinics and their schedules with other clinics and hospitals. This would also help provide a provision to update details synchronously on the go.
Staff Centric View
The product needed to accommodate for a wide range of users from differing job roles accessing it. Hence, while we had overviews and doctor specific views, it was also needed to have staff centric views which could enable them to take upon tasks and manage activities using the product.
Outcome
A Unified, User Friendly Healthcare Platform
A fully integrated PMS and EMR designed for clarity, speed, and ease of use. Streamlined workflows, improved data presentation, and a refreshed visual system reduce errors, encourage record completion, and make the product more effective in daily clinical use.
We are pleased to have partnered with Canvs as their product management approach and execution skills have helped us deliver to our discerning users with one of the best in class healthcare platform. The Careclues platform is a one-stop solution to all healthcare needs such as seeking a doctor appointment or booking health test packages at discounted rates. Careclues is not only informative but also has solutions for one and all at a click of a button.”
Nishchal Gautam
Ex COO, Careclues